idbet Privacy Policy

What data we collect on idbet

We collect your email address, phone number, full name, date of birth, and residential address when you open an idbet account. We also record your username and password (hashed, never in plain text) for authentication. During account verification, we ask you to upload a copy of your national ID or passport; we store that document securely and use it only to confirm your identity.

When you deposit or withdraw from idbet, we record the payment method you use (for example, QRIS, e-wallet, mobile banking virtual account, or local payment), the amount, the timestamp, and the transaction confirmation. We do not store your full payment card or bank account details; we store only the last four digits and the payment method type. If you're accessing idbet from Jakarta, Surabaya, Bandung, Medan, or elsewhere, we record your IP address and device type for security and fraud prevention.

We collect betting and gaming history—which markets you accessed, which games you played, your selections, and their outcomes—to populate your account dashboard, calculate your balance, and generate your transaction reports. We also track support requests, chat history, and any disputes you file so we can respond effectively and maintain a record of our communications with you.

Personally identifiable information

Name, email, phone, address, date of birth, and identity documents. We collect this to verify your identity and process withdrawals on idbet.

Transaction data

Deposit and withdrawal records, payment method, timestamp, and amount. We retain this for audit and reconciliation purposes.

Session and device data

IP address, device type, browser, and login timestamps. We use this to detect unauthorized access and prevent fraud on idbet.

How we use your data on idbet

We use your personal information to verify your identity, process deposits and withdrawals, calculate your account balance, and settle your bets and game outcomes. Your name, address, and ID are required by local gaming regulations to confirm you are who you claim to be and to comply with anti-money-laundering standards.

We use your email and phone number to send you account notifications (login alerts, withdrawal confirmations, payment method updates) and to contact you if there's an issue with your account. We may also use your contact information to inform you of service maintenance, platform updates, or changes to our terms. You can opt out of non-critical communications through your account settings on idbet.

We analyze your betting and gaming history in aggregate (not individually) to improve our platform—for example, to identify which markets are most used, which games experience technical issues, or which payment methods have the slowest processing. This helps us optimize idbet's performance and user experience. We never sell your individual betting history or personal data to third parties.

Third parties and data processors we work with

We partner with payment processors (for online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking virtual account, local payment, online payment, e-wallet) to route your deposits and withdrawals. These processors access your payment method and transaction amount but do not receive your full identity documents or betting history. Our payment processors are contractually bound to protect your data and comply with local data-protection laws.

We use third-party cloud hosting providers to store your account data, transaction history, and identity documents. These servers may sit outside your jurisdiction (for example, in Singapore or the United States). Our hosting providers are certified for data security and have signed data-protection agreements with us. We encrypt all sensitive data in transit and at rest.

We also work with compliance and fraud-prevention vendors who help us detect suspicious activity and verify that users are not accessing idbet from restricted jurisdictions. These vendors receive limited data (your IP address, deposit amount, betting patterns) to identify potential risk, but they do not see your full identity or banking details.

Your rights and data retention on idbet

You have the right to request access to all data we hold about you on idbet. You can ask us to provide a copy of your personal information, transaction history, and any documents you submitted during verification. Submit a data-access request through our support team, and we will respond within 10 business days.

You also have the right to request deletion of your personal data, subject to legal limits. For example, we must retain your transaction history for a minimum of five years to comply with anti-money-laundering regulations, even after you close your idbet account. However, we can delete your identity documents and contact information once the retention period expires, upon your written request.

If you believe we are using your data improperly, you can file a complaint with the data-protection authority in your jurisdiction. We cooperate with regulatory investigations and will provide authorities with any information they request about your account on idbet.

Cookies and tracking on idbet

We use cookies to keep you logged into your idbet account, remember your preferences (such as your preferred language or dashboard layout), and track how you navigate our platform to identify technical issues. Our cookies are session-based (they expire when you log out) or persistent (they remain for up to one year). You can disable cookies in your browser settings, but doing so may impair your ability to use idbet.

We do not use cookies for behavioral advertising or to track you across other websites. We do not share cookie data with advertisers or social-media platforms. We use analytics tools (such as event tracking) to measure how many users visit idbet, which pages they view, and how long they stay, but this data is aggregated and anonymized.

Our commitment to data security and contact

We at idbet employ industry-standard security measures to protect your data from unauthorized access, theft, or misuse. Your password is hashed using a one-way algorithm; we never store or transmit it in plain text. Your identity documents and payment information are encrypted and stored in secure vaults with restricted access. Our staff can access your data only if they have a legitimate business reason and have signed confidentiality agreements.

We conduct regular security audits and penetration testing to identify vulnerabilities. If we discover a data breach, we notify affected users within 48 hours and provide information about the scope of the breach and the measures we are taking to prevent recurrence.

If you have questions about our privacy practices, want to exercise your data rights, or believe your privacy has been violated on idbet, contact our support team. We respond to privacy inquiries within five business days. You can also escalate concerns to the data-protection authority in your jurisdiction, where applicable, or reach out during major holidays like Idul Fitri, Idul Adha, or Imlek (response may be delayed due to reduced staffing).